Privacy Policy

Last updated: June 18, 2026

TapUp Studio ("we", "us") provides AI-powered communication, scheduling, and customer-management tools to home-service businesses ("clients"). This policy explains what data we handle and how.

Information we handle

• Business account data: a client's business name, phone number, services, hours, and login credentials.
• Lead & customer data: the phone numbers, names, and message history of people who contact our clients' businesses, used to respond and book appointments.
• Google Calendar data: with the client's explicit authorization, we read free/busy availability and create, view, and manage appointment events on the calendar they connect.

How we use Google user data

When a client connects their Google Calendar, we access it solely to show open appointment times and to create and manage bookings on their behalf. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data, use it for advertising, or transfer it to others except as needed to provide this service or as required by law.

How we use other data

To operate the service: respond to leads via AI, book appointments, send maintenance and appointment reminders, request reviews, and show owners their dashboard. We do not sell personal data.

Service providers

We share data only with infrastructure providers that help us run the service — including Twilio (messaging), Supabase (database), and our AI provider — under their respective terms.

Data retention & deletion

We retain data for as long as a client uses the service. A client may disconnect their Google account at any time, and may request deletion of their data by emailing contact@tapupstudio.com.

Security

Credentials are hashed, connections use HTTPS, access is authenticated and role-scoped, and secrets are stored securely server-side.

Contact

Questions about this policy: contact@tapupstudio.com.